Ongoing website support, handled properly
Website support is a service in its own right, not something bolted on after a build. Whether we built your website or not, we can look after the technical side.
Hosting, domains and DNS, maintenance, website changes, forms, email and troubleshooting are all covered, with direct communication when something needs attention.
What support covers
Website hosting
Reliable hosting configured around the website.
Domains and DNS
Help with domain settings, DNS records, verification and technical changes.
Website maintenance
Updates, checks and ongoing website care.
Website changes
Support when content, layouts or functionality need updating.
Email and forms
Help with website forms, email configuration and related setup.
Troubleshooting
Help diagnosing and resolving website problems when something stops working properly.
Support is often the natural continuation of a website design and development project, but we are just as happy taking on a site someone else built.
Levels of support
Three levels, depending on how much you want to hand over. We will suggest the one that fits rather than the largest.
Website Care
Reliable hosting, security, backups, software updates and technical monitoring.
Website Support
Everything in Website Care, plus ongoing website edits, content changes and technical support.
Digital Support
Website support combined with ongoing content, SEO and wider digital assistance.
Need ongoing website support?
Whether we built your website or not, we can look after the technical side and keep everything running properly.
Talk to us about supportFrequently asked questions
Do I need to host my website with Media Solution?
No. We can host your site or work with your existing hosting provider, whichever makes more sense for you.
Can you take over an existing website?
Yes. We regularly take on sites built by other people, review the setup and look after them from there.
Can you manage my domain?
Yes. We can handle domain settings, renewals, DNS records and verification so nothing is left to chance.
Can you help with website email?
Yes. We help with email configuration, DNS records for deliverability, and the forms that send enquiries to your inbox.
What happens if something goes wrong with my website?
You contact us and we investigate. Most issues are hosting, DNS, plugin or configuration related and can be resolved quickly.
Can I request changes after my website launches?
Yes. Ongoing changes to content, layouts and functionality are part of what support covers.
Have a project in mind
Whether you need a new website, help improving an existing one or ongoing digital support, tell us what you are working on.
Start a project